Standard Monthly ChargesAll monthly charges quoted are per calendar month or part thereof. | |||
| 1st 18-months | Thereafter (per month) This is indicitive pricing based on the current CPI (Consumer Prive Index). We will notify you of any price rises, or you can switch to one of our other tariffs. | ||
| upto 67Mb/s part-fibre broadband (including line rental) | £29.99 | £30.14 | |
| upto 67Mb/s Full-fibre broadband (broadband only - no phone) | £ | £0.00 | |
| upto 80Mb/s part-fibre broadband (no phone - SOGEA) | £26.99 | £29.06 | |
| upto 152Mb/s full-fibre broadband (broadband only - no phone) | £27.99 | £30.14 | |
| upto 523Mb/s full-fibre broadband (broadband only - no phone) | £34.99 | £37.68 | |
| upto 950Mb/s fill-fibre broadband (broadband only - no phone) | £37.99 | £40.91 | |
| Premium router | Free | Free | |
Standard UK callsCost in pence per minute and subject to a 10p call setup charge | ||
| Destination | At all times | Notes (see below) |
| Calls to UK landlines starting 01, 02, 03 | 1p | 1 |
| Calls to UK mobiles | 1p | 1 |
Other monthly chargesAll monthly charges quoted are per calendar month or part thereof. | ||
| Extra Charges | Monthly Charge | Description |
|---|---|---|
| Call Diversion | £2 | Enables the user to have all calls diverted to another number - anywhere in the UK, most overseas destinations or to a mobile phone. Can have user controlled or network controlled versions |
| Call Waiting | £2 | A gentle beep during a call alerts the user that another call is coming in |
| Call Barring | £2 | Bars all outbound premium rate numbers. |
| Reminder Call | £2 | Allows you to program your phone to ring at a certain time to act as an alarm call or reminder |
| Ring Back | £2 | Allows you to press "5" on receipt of engaged tone to request a Ring Back from a line that is busy |
| Three Way Calling | £2 | Allow users to speak to two people at the same time even if one is abroad |
| Caller Display | Free | Lets you see the telephone number of the person calling you provided you have the right equipment and they have not withheld their telephone number |
| Call Sign | £2 | Provides you with a second number to your existing Telephone Number. When the Call Sign Number is dialled the telephone connected to the line will ring with a different ring tone |
| Call Minder | £2 | Lets people leave a voice message when you are unable to answer |
| Call Minder Plus | £3 | Our Enhanced answering service with remote access and the ability to record a personalised message |
| Call Divert | £2 | Call Divert allows you to pick up a phone on the line you want to divert and enter a code to divert the calls to another number |
| Remote Call Forwarding | £3 | If you cease service and take up service elsewhere, or have a line renumbered then Remote Call Forwarding (RCF) can be used to divert calls to an alternative number |
| Presentation Number (PSTN) | £4 | Lets you send a specific number on outbound calls that is different from your real telephone number. (e.g. call centres send out a free phone number for callers to call back on) |
| Choose to Refuse | £4 | Allows you to refuse incoming calls with no Caller Line Identity (CLI) or with a particular CLI |
| Anonymous Call Rejection | £4 | Anonymous Call Rejection (ACR) allows you to block calls from people who have withheld their numbers |
| Call Redirect | £15 | Recorded announcement to let callers know you have changed your number |
| Bypass Number | £3 | A Bypass Number is a second phone number on your standard line, which bypasses any diversions or barring |
Other one-off charges | ||
| Itemised paper bill | £10 | If you request a paper copy of your monthly bill in addition to the online copy we will make available each month |
| Late payment | £5 | If we are unable to collect your monthly charge on the due date using the card details you have given us |
| Phone number change | £25 | If you need us to change your phone number |
| Home move | Free | There is no connection fee applied when moving to your new property, however an early termination fee (of up to £100) may apply if moving within your minimum contract term |
| Router delivery charge | £10 | If a replacement router is required (other than for a faulty replacement) |
| Replacement broadband router | £50 | Other than for a faulty replacement. E.g. if needs to be replaced due to damage |
| Failure to return broadband router | £50 | The router remains our property and must be returned if your broadband service is disconnected, or if we have sent you a replacement at your request |
| Broadband router returned in a damaged state (other than fair wear and tear) | £50 | If the router is returned damaged |
| Connection | £9.99 | One-off charge when we connect your service |
| Stopped line charge (Reconnection) | £30 | If we stopped your line for non-payment and you would like it reconnected, then a reconnection charge applies |
| Missed engineer appointment charge | £120 | If an engineer appointment is booked and you are not at home when the engineer arrives |
| Rejected engineer visit charge | £120 | If an engineer appointment is booked and the engineer was not permitted to enter your property |
| Amend engineer connection appointment (prior to install) | £15 | If an engineer appointment is booked and you subsequently request it to be changed |
| Late cancellation of engineer appointment | £60 | If an engineer appointment is booked and you cancel it with less than 48 hours notice |
| Fault within customer premises - first hour charge | £120 | Where you have requested an engineer visit and the fault was found to be within your property |
| Fault within customer premises - hourly charge (chargeable after the first hour) | £52 | Where you have requested an engineer visit and the fault was found to be within your property |
| Customer requested service visit - phone socket relocation | £130 | Having a phone socket moved within your property |
| Customer requested service visit - additional phone socket relocation | £65 | Having a phone socked moved within your property |
| Special fault investigation | £15 | |
Other call pricesAll prices are shown in pence per minute with a 10p call setup charge (unless otherwise stated); see notes column for details of setup charges on special call types | ||
| Destination | At all times | Notes (see below) |
| Local / National | ||
| 0800, 0808, 116 | free | Calls to freephone numbers starting 0800, 0808, 0500, 116 |
| 999, 112, 911 | free | Calls to emergency services, Police, Fire, Ambulance, Coast Guard |
| 111, 119 | free | Calls to NHS and COVID help lines |
| 101 | free | Calls to Police non-emergency |
| 105 | free | Calls to power-cut information |
| Directory enquiries | Providers published cost + 20p per minute | Please refer to the provider of the 118 number you are calling for their costs. |
| 084, 087, 09, 055, 056, 118 (scxx) | 10p per minute + Service Charge | The call cost will be our Access Charge (10p per minute) plus the Service Charge of the company being called |
| Voice Text Service (180010) (nat) | 1p | 1 |
| Mobile | ||
| Voice Text Service (1800107) (mobt) | 1p | 1 |
| Texts - (price shown per text) | ||
| Landline Sms (btsms) | 11p | 3 |
| International | ||
| Afghanistan (afg) | 82p | 1 |
| Afghanistan Mobile (afgm) | 118p | 1 |
| Albania (alb) | 35p | 1 |
| Albania Mobile (albm) | 71p | 1 |
| Algeria (alg) | 35p | 1 |
| Algeria Mobile (algm) | 71p | 1 |
| American Samoa (asm) | 52p | 1 |
| Andorra (and) | 20p | 1 |
| Andorra Mobile (andm) | 56p | 1 |
| Angola (ang) | 59p | 1 |
| Angola Mobile (angm) | 95p | 1 |
| Anguilla (angu) | 30p | 1 |
| Anguilla Mobile (angum) | 66p | 1 |
| Antarctica (anta) | 24p | 1 |
| Antigua & Barbuda (ab) | 20p | 1 |
| Antigua & Barbuda Mobile (abmo) | 56p | 1 |
| Antilles (ant) | 19p | 2 |
| Antilles Mobile (antm) | 19p | 2 |
| Argentina (arg) | 20p | 1 |
| Argentina Mobile (argm) | 56p | 1 |
| Armenia (arm) | 59p | 1 |
| Armenia Mobile (armm) | 95p | 1 |
| Aruba (aru) | 47p | 1 |
| Aruba Mobile (arum) | 83p | 1 |
| Ascension Island (ascn) | 65p | 1 |
| Australia (aus) | 19p | 1 |
| Australia Mobile (ausm) | 46p | 1 |
| Austria (ast) | 19p | 2 |
| Austria Mobile (astm) | 19p | 2 |
| Azerbaijan (aze) | 42p | 1 |
| Azerbaijan Mobile (azem) | 78p | 1 |
| Azores (azo) | 19p | 2 |
| Bahamas (bhm) | 65p | 1 |
| Bahamas Mobile (bhmm) | 65p | 1 |
| Bahrain (brn) | 60p | 1 |
| Bahrain Mobile (brnm) | 96p | 1 |
| Bangladesh (ban) | 24p | 1 |
| Bangladesh Mobile (banm) | 60p | 1 |
| Barbados (bar) | 20p | 1 |
| Barbados Mobile (barm) | 56p | 1 |
| Belarus (blr) | 39p | 1 |
| Belarus Mobile (blrm) | 75p | 1 |
| Belgium (I S D N) (iblg) | 38p | 1 |
| Belgium (blg) | 19p | 2 |
| Belgium Mobile (blgm) | 19p | 2 |
| Belize (blz) | 63p | 1 |
| Belize Mobile (blzm) | 99p | 1 |
| Benin (bnn) | 62p | 1 |
| Benin Mobile (bnnm) | 98p | 1 |
| Bermuda (bmd) | 20p | 1 |
| Bermuda Mobile (bmdm) | 56p | 1 |
| Bhutan (bhu) | 60p | 1 |
| Bhutan Mobile (bhum) | 96p | 1 |
| Bolivia (bol) | 70p | 1 |
| Bolivia Mobile (bolm) | 106p | 1 |
| Bosnia-Herzegovina (bh) | 29p | 1 |
| Bosnia-Herzegovina Mobile (bhmo) | 65p | 1 |
| Botswana (bot) | 30p | 1 |
| Botswana Mobile (botm) | 66p | 1 |
| Brazil (bra) | 25p | 1 |
| Brazil Mobile (bram) | 61p | 1 |
| Brunei (bd) | 45p | 1 |
| Brunei Mobile (bdmo) | 83p | 1 |
| Bulgaria (bul) | 19p | 2 |
| Bulgaria Mobile (bulm) | 19p | 2 |
| Burkina Faso (bf) | 59p | 1 |
| Burkina Faso Mobile (bfmo) | 95p | 1 |
| Burundi (bur) | 65p | 1 |
| Burundi Mobile (burm) | 101p | 1 |
| Cambodia (cmb) | 88p | 1 |
| Cambodia Mobile (cmbm) | 124p | 1 |
| Cameroon (cmr) | 60p | 1 |
| Cameroon Mobile (cmrm) | 60p | 1 |
| Canada (can) | 19p | 1 |
| Canary Islands (cny) | 19p | 2 |
| Cape Verde (cvi) | 101p | 1 |
| Cayman Islands (cay) | 35p | 1 |
| Cayman Islands Mobile (caym) | 35p | 1 |
| Central African Republic (car) | 85p | 1 |
| Chad (chd) | 88p | 1 |
| Chile (chl) | 20p | 1 |
| Chile Mobile (chlm) | 56p | 1 |
| Chile Premium Rate (chlp) | 55p | 1 |
| China (chn) | 19p | 1 |
| China Mobile (chnm) | 51p | 1 |
| Christmas Island (cmsi) | 19p | 1 |
| Cocos Islands (coc) | 19p | 1 |
| Colombia (col) | 30p | 1 |
| Colombia Mobile (colm) | 66p | 1 |
| Comoros (com) | 70p | 1 |
| Comoros Mobile (comm) | 106p | 1 |
| Congo (con) | 96p | 1 |
| Congo Mobile (conm) | 132p | 1 |
| Cook Islands (cki) | 82p | 1 |
| Costa Rica (cr) | 47p | 1 |
| Costa Rica Mobile (crmo) | 83p | 1 |
| Croatia (cro) | 19p | 2 |
| Croatia Mobile (crom) | 19p | 2 |
| Cuba (cub) | 55p | 1 |
| Cuba Mobile (cubm) | 91p | 1 |
| Cyprus (I S D N) (icys) | 38p | 1 |
| Cyprus (North) (cyn) | 20p | 1 |
| Cyprus (North) Mobile (cynm) | 56p | 1 |
| Cyprus (South) (cys) | 19p | 2 |
| Cyprus Mobile (cysm) | 19p | 2 |
| Czech Republic (I S D N) (iczr) | 38p | 1 |
| Czech Republic (czr) | 19p | 2 |
| Czech Republic Mobile (czrm) | 19p | 2 |
| Côte D`Ivoire (cdi) | 83p | 1 |
| Côte D`Ivoire Mobile (cdim) | 119p | 1 |
| Dem Rep Of The Congo (zai) | 55p | 1 |
| Dem Rep Of The Congo Mobile (zaim) | 91p | 1 |
| Denmark (den) | 19p | 2 |
| Denmark Mobile (denm) | 19p | 2 |
| Denmark Premium Rate (denm) | 19p | 2 |
| Diego Garcia (dg) | 19p | 2 |
| Djibouti (dji) | 65p | 1 |
| Djibouti Mobile (djim) | 101p | 1 |
| Dominica (dom) | 53p | 1 |
| Dominica Mobile (domm) | 89p | 1 |
| Dominican Republic (dr) | 29p | 1 |
| Dominican Republic Mobile (drmo) | 65p | 1 |
| E M S Satellite System (ems) | 600p | 1 |
| East Timor (et) | 55p | 1 |
| East Timor Mobile (etmo) | 91p | 1 |
| Ecuador (ecu) | 32p | 1 |
| Ecuador Mobile (ecum) | 68p | 1 |
| Egypt (egy) | 60p | 1 |
| Egypt Mobile (egym) | 96p | 1 |
| Eire (ire) | 19p | 2 |
| Eire Mobile (irem) | 19p | 2 |
| El Salvador (els) | 51p | 1 |
| El Salvador Mobile (elsm) | 87p | 1 |
| Equatorial Guinea (eqg) | 88p | 1 |
| Equatorial Guinea Mobile (eqgm) | 124p | 1 |
| Eritrea (eri) | 88p | 1 |
| Eritrea Mobile (erim) | 124p | 1 |
| Estonia (est) | 19p | 2 |
| Estonia Mobile (estm) | 19p | 2 |
| Ethiopia (eth) | 70p | 1 |
| Ethiopia Mobile (ethm) | 106p | 1 |
| Falkland Islands (fli) | 71p | 1 |
| Faroe Islands (far) | 24p | 1 |
| Faroe Islands Mobile (farm) | 60p | 1 |
| Fiji Islands (fij) | 71p | 1 |
| Fiji Mobile (fijm) | 107p | 1 |
| Finland (fin) | 19p | 2 |
| Finland Mobile (finm) | 19p | 2 |
| Finland Premium Rate (finp) | 46p | 1 |
| France (fra) | 19p | 2 |
| France Mobile (fram) | 19p | 2 |
| French Guiana (fgu) | 19p | 2 |
| French Guiana Mobile (fgum) | 19p | 2 |
| French Polynesia (fpo) | 65p | 1 |
| French Polynesia Mobile (fpom) | 101p | 1 |
| Gabon (gab) | 62p | 1 |
| Gabon Mobile (gabm) | 98p | 1 |
| Gambia (gam) | 45p | 1 |
| Gambia Mobile (gamm) | 81p | 1 |
| Georgia (geo) | 51p | 1 |
| Georgia Mobile (geom) | 87p | 1 |
| Germany (ger) | 19p | 2 |
| Germany Mobile (germ) | 19p | 2 |
| Germany Premium Rate (gerp) | 52p | 1 |
| Ghana (gha) | 40p | 1 |
| Ghana Mobile (gham) | 76p | 1 |
| Gibraltar (gib) | 19p | 2 |
| Gibraltar Mobile (gibm) | 19p | 2 |
| Greece (I S D N) (igrc) | 19p | 2 |
| Greece (grc) | 19p | 2 |
| Greece Mobile (grcm) | 19p | 2 |
| Greenland (grl) | 52p | 1 |
| Greenland Mobile (grlm) | 88p | 1 |
| Grenada (grn) | 20p | 1 |
| Grenada Mobile (grnm) | 56p | 1 |
| Guadeloupe (gud) | 19p | 2 |
| Guadeloupe Mobile (gudm) | 19p | 2 |
| Guam (guam) | 24p | 1 |
| Guantanamo Bay (guan) | 41p | 1 |
| Guatemala (gut) | 52p | 1 |
| Guatemala Mobile (gutm) | 88p | 1 |
| Guinea (gun) | 65p | 1 |
| Guinea Mobile (gunm) | 101p | 1 |
| Guinea-Bissau (guib) | 95p | 1 |
| Guyana (guy) | 65p | 1 |
| Guyana Mobile (guym) | 101p | 1 |
| Haiti (hai) | 56p | 1 |
| Haiti Mobile (haim) | 92p | 1 |
| Honduras (hon) | 50p | 1 |
| Honduras Mobile (honm) | 86p | 1 |
| Hong Kong (hk) | 19p | 1 |
| Hong Kong Mobile (hkmo) | 45p | 1 |
| Hungary (hun) | 19p | 2 |
| Hungary Mobile (hunm) | 19p | 2 |
| Iceland (ice) | 19p | 2 |
| Iceland Mobile (icem) | 19p | 2 |
| India (I S D N) (iind) | 178p | 1 |
| India (ind) | 19p | 1 |
| India Mobile (indm) | 52p | 1 |
| Indonesia (ina) | 50p | 1 |
| Indonesia Mobile (inam) | 86p | 1 |
| Inmarsat (naa) | 1000p | 1 |
| Inmarsat A Indian Ocean (nao) | 400p | 1 |
| Inmarsat A Pacific Ocean (nao) | 400p | 1 |
| Inmarsat B Pacific Ocean (nbo) | 400p | 1 |
| Inmarsat Bgan (nbo) | 400p | 1 |
| Inmarsat M Atlantic East (nma) | 400p | 1 |
| Inmarsat M Pacific Ocean (nmo) | 400p | 1 |
| Inmarsat Mini Atlantic East (nna) | 400p | 1 |
| Inmarsat Mini Pacific Ocean (nno) | 400p | 1 |
| Inmarsat-A Atl East Data (nad) | 1000p | 1 |
| Inmarsat-A Atl West Data (nad) | 1000p | 1 |
| Inmarsat-A Atlantic East (naa) | 1000p | 1 |
| Inmarsat-A Atlantic West (naa) | 1000p | 1 |
| Inmarsat-B Atlantic East (nba) | 400p | 1 |
| Inmarsat-B Atlantic West (nba) | 400p | 1 |
| Inmarsat-B S N A C (nac) | 1000p | 1 |
| Inmarsat-M Atl East H S D (nna) | 400p | 1 |
| Inmarsat-M Atl West (nma) | 400p | 1 |
| Inmarsat-M Atl West H S D (nna) | 400p | 1 |
| Inmarsat-M I Ocean H S D (nmo) | 400p | 1 |
| Inmarsat-M Indian Ocean (nmo) | 400p | 1 |
| Inmarsat-Mini Atl West (nna) | 400p | 1 |
| Inmarsat-Mini Indian Ocean (nno) | 400p | 1 |
| Inmarsat-Mini S N A C (nac) | 1000p | 1 |
| Iran (irn) | 70p | 1 |
| Iran Mobile (irnm) | 106p | 1 |
| Iraq (irq) | 70p | 1 |
| Iraq Mobile (irqm) | 106p | 1 |
| Iridium 8816 (i816) | 306p | 1 |
| Iridium 8817 (i817) | 306p | 1 |
| Israel (I S D N) (iisr) | 89p | 1 |
| Israel (isr) | 19p | 1 |
| Israel Mobile (isrm) | 46p | 1 |
| Italy (ita) | 19p | 2 |
| Italy Mobile (itam) | 19p | 2 |
| Jamaica (jam) | 20p | 1 |
| Jamaica Mobile (jamm) | 56p | 1 |
| Japan (jap) | 19p | 1 |
| Japan Mobile (japm) | 44p | 1 |
| Jordan (jor) | 65p | 1 |
| Jordan Mobile (jorm) | 101p | 1 |
| Kazakhstan (kaz) | 55p | 1 |
| Kazakhstan Mobile (kazm) | 91p | 1 |
| Kenya (ken) | 60p | 1 |
| Kenya Mobile (kenm) | 96p | 1 |
| Kiribati (kir) | 82p | 1 |
| Kuwait (kuw) | 63p | 1 |
| Kuwait Mobile (kuwm) | 99p | 1 |
| Kyrgyzstan (kyr) | 56p | 1 |
| Kyrgyzstan Mobile (kyrm) | 92p | 1 |
| Laos (laos) | 81p | 1 |
| Laos Mobile (laosm) | 117p | 1 |
| Latvia (lat) | 19p | 2 |
| Latvia Mobile (latm) | 19p | 2 |
| Lebanon (leb) | 60p | 1 |
| Lebanon Mobile (lebm) | 96p | 1 |
| Lesotho (les) | 62p | 1 |
| Lesotho Mobile (lesm) | 98p | 1 |
| Liberia (lbr) | 61p | 1 |
| Liberia Mobile (lbrm) | 97p | 1 |
| Libya (lby) | 35p | 1 |
| Libya Mobile (lbym) | 71p | 1 |
| Liechtenstein (I S D N) (ilie) | 49p | 1 |
| Liechtenstein (lie) | 19p | 2 |
| Liechtenstein Mobile (liem) | 19p | 2 |
| Liechtenstein Premium Rate (liep) | 52p | 1 |
| Lithuania (lit) | 19p | 2 |
| Lithuania Mobile (litm) | 19p | 2 |
| Luxembourg (lux) | 19p | 2 |
| Luxembourg Mobile (luxm) | 19p | 2 |
| Macau (mca) | 56p | 1 |
| Macau Mobile (mcam) | 92p | 1 |
| Macedonia (mac) | 35p | 1 |
| Macedonia Mobile (macm) | 71p | 1 |
| Madagascar (mad) | 65p | 1 |
| Madagascar Mobile (madm) | 101p | 1 |
| Madeira (mda) | 19p | 2 |
| Malawi (mlw) | 50p | 1 |
| Malawi Mobile (mlwm) | 86p | 1 |
| Malaysia (I S D N) (imly) | 122p | 1 |
| Malaysia (mly) | 20p | 1 |
| Malaysia Mobile (mlym) | 56p | 1 |
| Maldives (mld) | 75p | 1 |
| Maldives Mobile (mldm) | 111p | 1 |
| Mali (mal) | 75p | 1 |
| Mali Mobile (malm) | 111p | 1 |
| Malta (mlt) | 19p | 2 |
| Malta Mobile (mltm) | 19p | 2 |
| Marshall Islands (mar) | 63p | 1 |
| Martinique (mrt) | 19p | 2 |
| Martinique Mobile (mrtm) | 19p | 2 |
| Mauritania (maa) | 68p | 1 |
| Mauritania Mobile (maam) | 104p | 1 |
| Mauritius (mas) | 60p | 1 |
| Mauritius Mobile (masm) | 96p | 1 |
| Mayotte (may) | 19p | 2 |
| Mayotte Mobile (maym) | 19p | 2 |
| Mexico (mex) | 20p | 1 |
| Mexico Mobile (mexm) | 56p | 1 |
| Micronesia (mic) | 75p | 1 |
| Moldova (mol) | 48p | 1 |
| Moldova Mobile (molm) | 84p | 1 |
| Monaco (mon) | 19p | 1 |
| Monaco Mobile (monm) | 52p | 1 |
| Mongolia (mng) | 75p | 1 |
| Mongolia Mobile (mngm) | 111p | 1 |
| Montenegro (mtg) | 35p | 1 |
| Montenegro Mobile (mtgm) | 71p | 1 |
| Montserrat (mnt) | 52p | 1 |
| Montserrat Mobile (mntm) | 88p | 1 |
| Morocco (mor) | 32p | 1 |
| Morocco Mobile (morm) | 68p | 1 |
| Mozambique (moz) | 65p | 1 |
| Mozambique Mobile (mozm) | 101p | 1 |
| Myanmar (mya) | 98p | 1 |
| Myanmar Mobile (myam) | 134p | 1 |
| Namibia (nam) | 62p | 1 |
| Namibia Mobile (namm) | 98p | 1 |
| Nauru (nar) | 65p | 1 |
| Nepal (nep) | 20p | 1 |
| Nepal Mobile (nepm) | 56p | 1 |
| Netherlands (nl) | 19p | 2 |
| Netherlands Mobile (nlmo) | 19p | 2 |
| Netherlands Premium Rate (nlp) | 43p | 1 |
| New Caledonia (nc) | 59p | 1 |
| New Caledonia Mobile (ncmo) | 95p | 1 |
| New Zealand (I S D N) (nz) | 19p | 1 |
| New Zealand (nz) | 19p | 1 |
| New Zealand Mobile (nzmo) | 46p | 1 |
| Nicaragua (nic) | 60p | 1 |
| Nicaragua Mobile (nicm) | 86p | 1 |
| Niger (nig) | 60p | 1 |
| Niger Mobile (nigm) | 86p | 1 |
| Nigeria (ngr) | 62p | 1 |
| Nigeria Mobile (ngrm) | 98p | 1 |
| Niue (niue) | 93p | 1 |
| Norfolk Island (nfki) | 61p | 1 |
| North Korea (krn) | 70p | 1 |
| Northern Mariana Islands (nmar) | 58p | 1 |
| Norway (I S D N) (inor) | 19p | 2 |
| Norway (nor) | 19p | 2 |
| Norway Mobile (norm) | 19p | 2 |
| Oman (omn) | 65p | 1 |
| Oman Mobile (omnm) | 101p | 1 |
| Pakistan (pak) | 20p | 1 |
| Pakistan Mobile (pakm) | 56p | 1 |
| Palau (pal) | 70p | 1 |
| Palestine (pls) | 30p | 1 |
| Palestine Mobile (plsm) | 66p | 1 |
| Panama (pan) | 59p | 1 |
| Panama Mobile (panm) | 95p | 1 |
| Papua New Guinea (png) | 47p | 1 |
| Papua New Guinea Mobile (pngm) | 83p | 1 |
| Paraguay (par) | 62p | 1 |
| Paraguay Mobile (parm) | 98p | 1 |
| Peru (per) | 40p | 1 |
| Philippines (phi) | 30p | 1 |
| Philippines Mobile (phim) | 66p | 1 |
| Philippines Premium Rate (phip) | 71p | 1 |
| Poland (I S D N) (ipol) | 19p | 2 |
| Poland (pol) | 19p | 2 |
| Poland Mobile (polm) | 19p | 2 |
| Portugal (por) | 19p | 2 |
| Portugal Mobile (porm) | 19p | 2 |
| Puerto Rico (pr) | 19p | 1 |
| Qatar (qat) | 60p | 1 |
| Qatar Mobile (qatm) | 96p | 1 |
| Reunion (reu) | 19p | 2 |
| Reunion Mobile (reum) | 19p | 2 |
| Romania (rom) | 19p | 2 |
| Romania Mobile (romm) | 19p | 2 |
| Russia (rus) | 25p | 1 |
| Russia Mobile (rusm) | 61p | 1 |
| Rwanda (rw) | 75p | 1 |
| Rwanda Mobile (rwmo) | 111p | 1 |
| San Marino (sm) | 19p | 2 |
| Sao Tome & Principe (stp) | 88p | 1 |
| Sao Tome And Principe Mobile (stpm) | 124p | 1 |
| Saudi Arabia (sau) | 55p | 1 |
| Saudi Arabia Mobile (saum) | 55p | 1 |
| Senegal (sen) | 85p | 1 |
| Senegal Mobile (senm) | 121p | 1 |
| Serbia (ser) | 32p | 1 |
| Serbia Mobile (serm) | 68p | 1 |
| Seychelles (sey) | 83p | 1 |
| Seychelles Mobile (seym) | 119p | 1 |
| Sierra Leone (sl) | 75p | 1 |
| Sierra Leone Mobile (slmo) | 75p | 1 |
| Singapore (sin) | 19p | 1 |
| Singapore Mobile (sinm) | 52p | 1 |
| Sint Maarten (stm) | 19p | 2 |
| Slovak Republic Mobile (slvm) | 19p | 2 |
| Slovakia (slv) | 19p | 2 |
| Slovenia (slo) | 19p | 2 |
| Slovenia Mobile (slom) | 19p | 2 |
| Solomon Islands (sol) | 63p | 1 |
| Somalia (som) | 76p | 1 |
| Somalia Mobile (somm) | 112p | 1 |
| South Africa (sa) | 25p | 1 |
| South Africa Mobile (samo) | 61p | 1 |
| South Korea (krs) | 25p | 1 |
| South Korea Mobile (krsm) | 61p | 1 |
| Spain (spa) | 19p | 2 |
| Spain Balearics (spab) | 19p | 2 |
| Spain Mobile (spam) | 19p | 2 |
| Sri Lanka (sri) | 65p | 1 |
| Sri Lanka Mobile (srim) | 101p | 1 |
| St Helena (sth) | 75p | 1 |
| St Kitts & Nevis (skn) | 49p | 1 |
| St Kitts & Nevis Mobile (sknm) | 85p | 1 |
| St Lucia (slc) | 20p | 1 |
| St Lucia Mobile (slcm) | 56p | 1 |
| St Pierre & Miquelon (spm) | 34p | 1 |
| St Pierre & Miquelon Mobile (spmm) | 70p | 1 |
| St Vincent & Grenadines (svg) | 53p | 1 |
| St Vincent & Grenadines Mobile (svgm) | 89p | 1 |
| Sudan (sud) | 45p | 1 |
| Sudan Mobile (sudm) | 81p | 1 |
| Suriname (sur) | 78p | 1 |
| Suriname Mobile (surm) | 114p | 1 |
| Swaziland (swa) | 54p | 1 |
| Swaziland Mobile (swam) | 90p | 1 |
| Sweden (swd) | 19p | 2 |
| Sweden Mobile (swdm) | 19p | 2 |
| Switzerland (swz) | 19p | 1 |
| Switzerland Geneva (swz) | 19p | 1 |
| Switzerland Mobile (swzm) | 44p | 1 |
| Syria (syr) | 60p | 1 |
| Syria Mobile (syrm) | 96p | 1 |
| Taiwan (I S D N) (itai) | 178p | 1 |
| Taiwan (tai) | 20p | 1 |
| Taiwan Mobile (taim) | 56p | 1 |
| Tajikistan (taj) | 55p | 1 |
| Tajikistan Mobile (tajm) | 91p | 1 |
| Tanzania (tan) | 60p | 1 |
| Tanzania Mobile (tanm) | 96p | 1 |
| Thailand (tha) | 35p | 1 |
| Thailand Mobile (tham) | 71p | 1 |
| Thuraya Satellite Call (thu) | 400p | 1 |
| Togo (tog) | 81p | 1 |
| Togo Mobile (togm) | 117p | 1 |
| Tokelau (tok) | 82p | 1 |
| Tonga (tng) | 82p | 1 |
| Tonga Mobile (tngm) | 118p | 1 |
| Trinidad & Tobago (tt) | 20p | 1 |
| Trinidad & Tobago Mobile (ttmo) | 56p | 1 |
| Tunisia (tun) | 35p | 1 |
| Tunisia Mobile (tunm) | 71p | 1 |
| Turkey (I S D N) (itrk) | 20p | 1 |
| Turkey (trk) | 20p | 1 |
| Turkey Mobile (trkm) | 56p | 1 |
| Turkmenistan (tur) | 61p | 1 |
| Turkmenistan Mobile (tur) | 61p | 1 |
| Turks & Caicos Islands (tc) | 51p | 1 |
| Turks & Caicos Islands Mobile (tcmo) | 87p | 1 |
| Tuvalu (tuv) | 85p | 1 |
| Tuvalu Mobile (tuvm) | 121p | 1 |
| U S A (usa) | 19p | 1 |
| U S A - (I S D N) (usa) | 19p | 1 |
| U S A Tollfree (usa) | 19p | 1 |
| U S Virgin Islands (usvi) | 19p | 1 |
| Uganda (uga) | 45p | 1 |
| Uganda Mobile (ugam) | 81p | 1 |
| Ukraine (ukr) | 45p | 1 |
| Ukraine Mobile (ukrm) | 81p | 1 |
| United Arab Emirates (uae) | 45p | 1 |
| United Arab Emirates Mobile (uaem) | 81p | 1 |
| Uruguay (uru) | 55p | 1 |
| Uruguay Mobile (urum) | 91p | 1 |
| Uzbekistan (uzb) | 57p | 1 |
| Uzbekistan Mobile (uzbm) | 93p | 1 |
| Vanuatu (van) | 69p | 1 |
| Vanuatu Mobile (vanm) | 105p | 1 |
| Vanuatu Premium Rate (vanp) | 105p | 1 |
| Vatican City (vat) | 19p | 2 |
| Venezuela (ven) | 20p | 1 |
| Venezuela Mobile (venm) | 20p | 1 |
| Vietnam (vie) | 85p | 1 |
| Vietnam Mobile (viem) | 85p | 1 |
| Virgin Islands (U K) (bvi) | 19p | 1 |
| Virgin Islands (U K) Mobile (bvim) | 19p | 1 |
| Wallis & Futuna (wf) | 52p | 1 |
| Western Samoa (wsam) | 75p | 1 |
| Western Samoa Mobile (wsamm) | 111p | 1 |
| Yemen (yem) | 74p | 1 |
| Yemen Mobile (yemm) | 110p | 1 |
| Zambia (zam) | 55p | 1 |
| Zambia Mobile (zamm) | 55p | 1 |
| Zimbabwe (zim) | 45p | 1 |
| Zimbabwe Mobile (zimm) | 45p | 1 |
| Other | ||
| Dial 159 to stop fraud (159) (free) | 0p | 4 |
| Call Minder Return Call (free) | 0p | 4 |
| Call Return (free) | 0p | 4 |
| Cli Retrieval Erase (free) | 0p | 4 |
| Dial 159 to stop fraud (free) | 0p | 4 |
| Reminder Call (ssrc) | 40p | 3 |
| Ringback When Free (ssrb) | 40p | 3 |
| Local rated | ||
| (btloc) | 1p | 1 |
| National rated | ||
| (btnat) | 1p | 1 |
| Channel Isles | ||
| Guernsey (isles) | 19p | 1 |
| Isle Of Man (isles) | 19p | 1 |
| Jersey (isles) | 19p | 1 |
| Operator/emergency | ||
| Premium Rate (101) (free) | 0p | 4 |
| Emergency Service (111) (free) | 0p | 4 |
| Emergency Service (112) (free) | 0p | 4 |
| Emergency Service (119) (free) | 0p | 4 |
| Emergency Call (999) (free) | 0p | 4 |
| Emergency Call (999) (free) | 0p | 4 |
| Emergency Call (free) | 0p | 4 |
| Emergency Service (free) | 0p | 4 |
| Operator Services (free) | 0p | 4 |
| Directory services | ||
| Visually Impaired Dq (195) (free) | 0p | 4 |
| Inmarsat-M H S D (nmo) | 400p | 1 |
| Inmarsat-M S N A C (nac) | 1000p | 1 |
| Free calls | ||
| Voice Text Service (18000) (free) | 0p | 4 |
| Voice Text Service (18001) (free) | 0p | 4 |
| Voice Text Service (18001080) (free) | 0p | 4 |
| Voice Text Service (18002) (free) | 0p | 4 |
| Voice Text Service (18002080) (free) | 0p | 4 |
| (free) | 0p | 4 |
| Free Phone (free) | 0p | 4 |
| International Freephone (free) | 0p | 4 |
| Customer services | ||
| Customer Service (cust) | 1p | 1 |
| Customer Service Fax (cust) | 1p | 1 |
| Technical Support (cust) | 1p | 1 |
| Special rate 08 | ||
| Voice Text Service (180020800) (free) | 0p | 4 |
| Voice Text Service (180020808) (free) | 0p | 4 |
| Specialised services | ||
| Power Cut Helpline (105) (free) | 0p | 4 |
| Specialised Services (116) (free) | 0p | 4 |
| 05 Specialised Services (g06) | 5p | 1 |
| 05 Specialised Services (g21) | 5p | 1 |
| Voice Text Service (free) | 0p | 4 |
| Speaking clock | ||
| Speaking Clock (123) (time) | 49p | 3 |
| Reverse charge | ||
| Reverse Charge Call (rev) | 559p | 5 |
| National ISDN | ||
| National (I S D N) (f) | 30p | 1 |
| Call times - All calls are charged at the same rate 24hrs a day every day of the year | ||
| 1 | Charged in 60 second units. Minimum call duration of 60 seconds. 10p call setup charge. Calls rounded up to next 1p. | |
| 2 | Charged in 60 second units. Minimum call duration of 60 seconds. Calls rounded up to next 1p. | |
| 3 | Minimum call charge of 4p. Charged in 1 second units. Minimum call duration of 1 seconds. Calls rounded up to next 1p. | |
| 4 | Charged in 1 second units. Minimum call duration of 1 seconds. Calls not rounded and calcualated to 1/10p. | |
| 5 | Charged in 60 second units. Minimum call duration of 60 seconds. 333.33p call setup charge. Calls rounded up to next 1p. | |
Version: 01.01.2021