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Before you contact us, you may want to take a look at our extensive Help page that contains answers to the most frequently asked questions. That way, you may receive the answer you want immediately, rather than having to wait for us to respond to your enquiry. If you would rather contact us, then we will be more than happy to answer your query.

Getting in touch by email

Pre-sales and general enquiries

Other ways to get in touch

Customer service - pre-sales, account and billing

You can call our customer support team on 03330 165185, between 9:00am and 5:00pm, Monday to Friday (excluding public holidays).

Live chat

Use our interactive online chat to speak to our support team, between 9:00am and 5:00pm, Monday to Friday (excluding public holidays)

Technical support and faults

Once your service is live and you need any technical support, help setting up the router, or to report any faults, please call our dedicated technical support team on 03330 035195. Our technical support line is open 24/7.

Please note that to prevent unnecessary call charges we do not operate a call holding "you are held in a queue" system. If, in the unlikely event, that your call in not answered, this will mean that all are agents are on the phones helping other customers. Please just redial as you will not have been charged.

Calls to our 0333 numbers are charged at your standard network rate as if calling any 01 or 02 number.