Standard Monthly ChargesAll monthly charges quoted are per calendar month or part thereof. | |||
| 1st 18-months | Thereafter (per month) This is indicitive pricing based on the current £3 per month increase. We will notify you of any price rises, or you can switch to one of our other tariffs. | ||
| upto 67Mb/s part-fibre broadband (including line rental) | £32.99 | £35.99 | |
| upto 67Mb/s Full-fibre broadband (broadband only - no phone) | £30.99 | £33.99 | |
| upto 80Mb/s part-fibre broadband (no phone - SOGEA) | £32.99 | £35.99 | |
| upto 152Mb/s full-fibre broadband (broadband only - no phone) | £32.99 | £35.99 | |
| upto 523Mb/s full-fibre broadband (broadband only - no phone) | £37.99 | £40.99 | |
| upto 950Mb/s fill-fibre broadband (broadband only - no phone) | £42.99 | £45.99 | |
| Premium router | Free | Free | |
Standard UK callsCost in pence per minute and subject to a 10p call setup charge | ||
| Destination | At all times | Notes (see below) |
| Calls to UK landlines starting 01, 02, 03 | 1p | 1 |
| Calls to UK mobiles | 1p | 1 |
Other monthly chargesAll monthly charges quoted are per calendar month or part thereof. | ||
| Extra Charges | Monthly Charge | Description |
|---|---|---|
| Call Diversion | £2 | Enables the user to have all calls diverted to another number - anywhere in the UK, most overseas destinations or to a mobile phone. Can have user controlled or network controlled versions |
| Call Waiting | £2 | A gentle beep during a call alerts the user that another call is coming in |
| Call Barring | £2 | Bars all outbound premium rate numbers. |
| Reminder Call | £2 | Allows you to program your phone to ring at a certain time to act as an alarm call or reminder |
| Ring Back | £2 | Allows you to press "5" on receipt of engaged tone to request a Ring Back from a line that is busy |
| Three Way Calling | £2 | Allow users to speak to two people at the same time even if one is abroad |
| Caller Display | Free | Lets you see the telephone number of the person calling you provided you have the right equipment and they have not withheld their telephone number |
| Call Sign | £2 | Provides you with a second number to your existing Telephone Number. When the Call Sign Number is dialled the telephone connected to the line will ring with a different ring tone |
| Call Minder | £2 | Lets people leave a voice message when you are unable to answer |
| Call Minder Plus | £3 | Our Enhanced answering service with remote access and the ability to record a personalised message |
| Call Divert | £2 | Call Divert allows you to pick up a phone on the line you want to divert and enter a code to divert the calls to another number |
| Remote Call Forwarding | £3 | If you cease service and take up service elsewhere, or have a line renumbered then Remote Call Forwarding (RCF) can be used to divert calls to an alternative number |
| Presentation Number (PSTN) | £4 | Lets you send a specific number on outbound calls that is different from your real telephone number. (e.g. call centres send out a free phone number for callers to call back on) |
| Choose to Refuse | £4 | Allows you to refuse incoming calls with no Caller Line Identity (CLI) or with a particular CLI |
| Anonymous Call Rejection | £4 | Anonymous Call Rejection (ACR) allows you to block calls from people who have withheld their numbers |
| Call Redirect | £15 | Recorded announcement to let callers know you have changed your number |
| Bypass Number | £3 | A Bypass Number is a second phone number on your standard line, which bypasses any diversions or barring |
Other one-off charges | ||
| Itemised paper bill | £10 | If you request a paper copy of your monthly bill in addition to the online copy we will make available each month |
| Late payment | £5 | If we are unable to collect your monthly charge on the due date using the card details you have given us |
| Phone number change | £25 | If you need us to change your phone number |
| Home move | Free | There is no connection fee applied when moving to your new property, however an early termination fee (of up to £100) may apply if moving within your minimum contract term |
| Router delivery charge | £10 | If a replacement router is required (other than for a faulty replacement) |
| Replacement broadband router | £50 | Other than for a faulty replacement. E.g. if needs to be replaced due to damage |
| Failure to return broadband router | £50 | The router remains our property and must be returned if your broadband service is disconnected, or if we have sent you a replacement at your request |
| Broadband router returned in a damaged state (other than fair wear and tear) | £50 | If the router is returned damaged |
| Connection | £9.99 | One-off charge when we connect your service |
| Stopped line charge (Reconnection) | £30 | If we stopped your line for non-payment and you would like it reconnected, then a reconnection charge applies |
| Missed engineer appointment charge | £120 | If an engineer appointment is booked and you are not at home when the engineer arrives |
| Rejected engineer visit charge | £120 | If an engineer appointment is booked and the engineer was not permitted to enter your property |
| Amend engineer connection appointment (prior to install) | £15 | If an engineer appointment is booked and you subsequently request it to be changed |
| Late cancellation of engineer appointment | £60 | If an engineer appointment is booked and you cancel it with less than 48 hours notice |
| Fault within customer premises - first hour charge | £120 | Where you have requested an engineer visit and the fault was found to be within your property |
| Fault within customer premises - hourly charge (chargeable after the first hour) | £52 | Where you have requested an engineer visit and the fault was found to be within your property |
| Customer requested service visit - phone socket relocation | £130 | Having a phone socket moved within your property |
| Customer requested service visit - additional phone socket relocation | £65 | Having a phone socked moved within your property |
| Special fault investigation | £15 | |
Other call pricesAll prices are shown in pence per minute with a 10p call setup charge (unless otherwise stated); see notes column for details of setup charges on special call types | ||
| Destination | At all times | Notes (see below) |
| Local / National | ||
| 0800, 0808, 116 | free | Calls to freephone numbers starting 0800, 0808, 0500, 116 |
| 999, 112, 911 | free | Calls to emergency services, Police, Fire, Ambulance, Coast Guard |
| 111, 119 | free | Calls to NHS and COVID help lines |
| 101 | free | Calls to Police non-emergency |
| 105 | free | Calls to power-cut information |
| Directory enquiries | Providers published cost + 20p per minute | Please refer to the provider of the 118 number you are calling for their costs. |
| 084, 087, 09, 055, 056, 118 (scxx) | 10p per minute + Service Charge | The call cost will be our Access Charge (10p per minute) plus the Service Charge of the company being called |
| Voice Text Service (180010) (nat) | 1p | 1 |
| Mobile | ||
| Voice Text Service (1800107) (mobt) | 1p | 1 |
| Texts - (price shown per text) | ||
| Landline Sms (btsms) | 11p | 3 |
| International | ||
| Afghanistan (afg) | 82p | 1 |
| Afghanistan Mobile (afgm) | 118p | 1 |
| Albania (alb) | 35p | 1 |
| Albania Mobile (albm) | 71p | 1 |
| Algeria (alg) | 35p | 1 |
| Algeria Mobile (algm) | 71p | 1 |
| American Samoa (asm) | 52p | 1 |
| Andorra (and) | 20p | 1 |
| Andorra Mobile (andm) | 56p | 1 |
| Angola (ang) | 59p | 1 |
| Angola Mobile (angm) | 95p | 1 |
| Anguilla (angu) | 30p | 1 |
| Anguilla Mobile (angum) | 66p | 1 |
| Antarctica (anta) | 24p | 1 |
| Antigua & Barbuda (ab) | 20p | 1 |
| Antigua & Barbuda Mobile (abmo) | 56p | 1 |
| Antilles (ant) | 19p | 2 |
| Antilles Mobile (antm) | 19p | 2 |
| Argentina (arg) | 20p | 1 |
| Argentina Mobile (argm) | 56p | 1 |
| Armenia (arm) | 59p | 1 |
| Armenia Mobile (armm) | 95p | 1 |
| Aruba (aru) | 47p | 1 |
| Aruba Mobile (arum) | 83p | 1 |
| Ascension Island (ascn) | 65p | 1 |
| Australia (aus) | 19p | 1 |
| Australia Mobile (ausm) | 46p | 1 |
| Austria (ast) | 19p | 2 |
| Austria Mobile (astm) | 19p | 2 |
| Azerbaijan (aze) | 42p | 1 |
| Azerbaijan Mobile (azem) | 78p | 1 |
| Azores (azo) | 19p | 2 |
| Bahamas (bhm) | 65p | 1 |
| Bahamas Mobile (bhmm) | 65p | 1 |
| Bahrain (brn) | 60p | 1 |
| Bahrain Mobile (brnm) | 96p | 1 |
| Bangladesh (ban) | 24p | 1 |
| Bangladesh Mobile (banm) | 60p | 1 |
| Barbados (bar) | 20p | 1 |
| Barbados Mobile (barm) | 56p | 1 |
| Belarus (blr) | 39p | 1 |
| Belarus Mobile (blrm) | 75p | 1 |
| Belgium (I S D N) (iblg) | 38p | 1 |
| Belgium (blg) | 19p | 2 |
| Belgium Mobile (blgm) | 19p | 2 |
| Belize (blz) | 63p | 1 |
| Belize Mobile (blzm) | 99p | 1 |
| Benin (bnn) | 62p | 1 |
| Benin Mobile (bnnm) | 98p | 1 |
| Bermuda (bmd) | 20p | 1 |
| Bermuda Mobile (bmdm) | 56p | 1 |
| Bhutan (bhu) | 60p | 1 |
| Bhutan Mobile (bhum) | 96p | 1 |
| Bolivia (bol) | 70p | 1 |
| Bolivia Mobile (bolm) | 106p | 1 |
| Bosnia-Herzegovina (bh) | 29p | 1 |
| Bosnia-Herzegovina Mobile (bhmo) | 65p | 1 |
| Botswana (bot) | 30p | 1 |
| Botswana Mobile (botm) | 66p | 1 |
| Brazil (bra) | 25p | 1 |
| Brazil Mobile (bram) | 61p | 1 |
| Brunei (bd) | 45p | 1 |
| Brunei Mobile (bdmo) | 83p | 1 |
| Bulgaria (bul) | 19p | 2 |
| Bulgaria Mobile (bulm) | 19p | 2 |
| Burkina Faso (bf) | 59p | 1 |
| Burkina Faso Mobile (bfmo) | 95p | 1 |
| Burundi (bur) | 65p | 1 |
| Burundi Mobile (burm) | 101p | 1 |
| Cambodia (cmb) | 88p | 1 |
| Cambodia Mobile (cmbm) | 124p | 1 |
| Cameroon (cmr) | 60p | 1 |
| Cameroon Mobile (cmrm) | 60p | 1 |
| Canada (can) | 19p | 1 |
| Canary Islands (cny) | 19p | 2 |
| Cape Verde (cvi) | 101p | 1 |
| Cayman Islands (cay) | 35p | 1 |
| Cayman Islands Mobile (caym) | 35p | 1 |
| Central African Republic (car) | 85p | 1 |
| Chad (chd) | 88p | 1 |
| Chile (chl) | 20p | 1 |
| Chile Mobile (chlm) | 56p | 1 |
| Chile Premium Rate (chlp) | 55p | 1 |
| China (chn) | 19p | 1 |
| China Mobile (chnm) | 51p | 1 |
| Christmas Island (cmsi) | 19p | 1 |
| Cocos Islands (coc) | 19p | 1 |
| Colombia (col) | 30p | 1 |
| Colombia Mobile (colm) | 66p | 1 |
| Comoros (com) | 70p | 1 |
| Comoros Mobile (comm) | 106p | 1 |
| Congo (con) | 96p | 1 |
| Congo Mobile (conm) | 132p | 1 |
| Cook Islands (cki) | 82p | 1 |
| Costa Rica (cr) | 47p | 1 |
| Costa Rica Mobile (crmo) | 83p | 1 |
| Croatia (cro) | 19p | 2 |
| Croatia Mobile (crom) | 19p | 2 |
| Cuba (cub) | 55p | 1 |
| Cuba Mobile (cubm) | 91p | 1 |
| Cyprus (I S D N) (icys) | 38p | 1 |
| Cyprus (North) (cyn) | 20p | 1 |
| Cyprus (North) Mobile (cynm) | 56p | 1 |
| Cyprus (South) (cys) | 19p | 2 |
| Cyprus Mobile (cysm) | 19p | 2 |
| Czech Republic (I S D N) (iczr) | 38p | 1 |
| Czech Republic (czr) | 19p | 2 |
| Czech Republic Mobile (czrm) | 19p | 2 |
| Côte D`Ivoire (cdi) | 83p | 1 |
| Côte D`Ivoire Mobile (cdim) | 119p | 1 |
| Dem Rep Of The Congo (zai) | 55p | 1 |
| Dem Rep Of The Congo Mobile (zaim) | 91p | 1 |
| Denmark (den) | 19p | 2 |
| Denmark Mobile (denm) | 19p | 2 |
| Denmark Premium Rate (denm) | 19p | 2 |
| Diego Garcia (dg) | 19p | 2 |
| Djibouti (dji) | 65p | 1 |
| Djibouti Mobile (djim) | 101p | 1 |
| Dominica (dom) | 53p | 1 |
| Dominica Mobile (domm) | 89p | 1 |
| Dominican Republic (dr) | 29p | 1 |
| Dominican Republic Mobile (drmo) | 65p | 1 |
| E M S Satellite System (ems) | 600p | 1 |
| East Timor (et) | 55p | 1 |
| East Timor Mobile (etmo) | 91p | 1 |
| Ecuador (ecu) | 32p | 1 |
| Ecuador Mobile (ecum) | 68p | 1 |
| Egypt (egy) | 60p | 1 |
| Egypt Mobile (egym) | 96p | 1 |
| Eire (ire) | 19p | 2 |
| Eire Mobile (irem) | 19p | 2 |
| El Salvador (els) | 51p | 1 |
| El Salvador Mobile (elsm) | 87p | 1 |
| Equatorial Guinea (eqg) | 88p | 1 |
| Equatorial Guinea Mobile (eqgm) | 124p | 1 |
| Eritrea (eri) | 88p | 1 |
| Eritrea Mobile (erim) | 124p | 1 |
| Estonia (est) | 19p | 2 |
| Estonia Mobile (estm) | 19p | 2 |
| Ethiopia (eth) | 70p | 1 |
| Ethiopia Mobile (ethm) | 106p | 1 |
| Falkland Islands (fli) | 71p | 1 |
| Faroe Islands (far) | 24p | 1 |
| Faroe Islands Mobile (farm) | 60p | 1 |
| Fiji Islands (fij) | 71p | 1 |
| Fiji Mobile (fijm) | 107p | 1 |
| Finland (fin) | 19p | 2 |
| Finland Mobile (finm) | 19p | 2 |
| Finland Premium Rate (finp) | 46p | 1 |
| France (fra) | 19p | 2 |
| France Mobile (fram) | 19p | 2 |
| French Guiana (fgu) | 19p | 2 |
| French Guiana Mobile (fgum) | 19p | 2 |
| French Polynesia (fpo) | 65p | 1 |
| French Polynesia Mobile (fpom) | 101p | 1 |
| Gabon (gab) | 62p | 1 |
| Gabon Mobile (gabm) | 98p | 1 |
| Gambia (gam) | 45p | 1 |
| Gambia Mobile (gamm) | 81p | 1 |
| Georgia (geo) | 51p | 1 |
| Georgia Mobile (geom) | 87p | 1 |
| Germany (ger) | 19p | 2 |
| Germany Mobile (germ) | 19p | 2 |
| Germany Premium Rate (gerp) | 52p | 1 |
| Ghana (gha) | 40p | 1 |
| Ghana Mobile (gham) | 76p | 1 |
| Gibraltar (gib) | 19p | 2 |
| Gibraltar Mobile (gibm) | 19p | 2 |
| Greece (I S D N) (igrc) | 19p | 2 |
| Greece (grc) | 19p | 2 |
| Greece Mobile (grcm) | 19p | 2 |
| Greenland (grl) | 52p | 1 |
| Greenland Mobile (grlm) | 88p | 1 |
| Grenada (grn) | 20p | 1 |
| Grenada Mobile (grnm) | 56p | 1 |
| Guadeloupe (gud) | 19p | 2 |
| Guadeloupe Mobile (gudm) | 19p | 2 |
| Guam (guam) | 24p | 1 |
| Guantanamo Bay (guan) | 41p | 1 |
| Guatemala (gut) | 52p | 1 |
| Guatemala Mobile (gutm) | 88p | 1 |
| Guinea (gun) | 65p | 1 |
| Guinea Mobile (gunm) | 101p | 1 |
| Guinea-Bissau (guib) | 95p | 1 |
| Guyana (guy) | 65p | 1 |
| Guyana Mobile (guym) | 101p | 1 |
| Haiti (hai) | 56p | 1 |
| Haiti Mobile (haim) | 92p | 1 |
| Honduras (hon) | 50p | 1 |
| Honduras Mobile (honm) | 86p | 1 |
| Hong Kong (hk) | 19p | 1 |
| Hong Kong Mobile (hkmo) | 45p | 1 |
| Hungary (hun) | 19p | 2 |
| Hungary Mobile (hunm) | 19p | 2 |
| Iceland (ice) | 19p | 2 |
| Iceland Mobile (icem) | 19p | 2 |
| India (I S D N) (iind) | 178p | 1 |
| India (ind) | 19p | 1 |
| India Mobile (indm) | 52p | 1 |
| Indonesia (ina) | 50p | 1 |
| Indonesia Mobile (inam) | 86p | 1 |
| Inmarsat (naa) | 1000p | 1 |
| Inmarsat A Indian Ocean (nao) | 400p | 1 |
| Inmarsat A Pacific Ocean (nao) | 400p | 1 |
| Inmarsat B Pacific Ocean (nbo) | 400p | 1 |
| Inmarsat Bgan (nbo) | 400p | 1 |
| Inmarsat M Atlantic East (nma) | 400p | 1 |
| Inmarsat M Pacific Ocean (nmo) | 400p | 1 |
| Inmarsat Mini Atlantic East (nna) | 400p | 1 |
| Inmarsat Mini Pacific Ocean (nno) | 400p | 1 |
| Inmarsat-A Atl East Data (nad) | 1000p | 1 |
| Inmarsat-A Atl West Data (nad) | 1000p | 1 |
| Inmarsat-A Atlantic East (naa) | 1000p | 1 |
| Inmarsat-A Atlantic West (naa) | 1000p | 1 |
| Inmarsat-B Atlantic East (nba) | 400p | 1 |
| Inmarsat-B Atlantic West (nba) | 400p | 1 |
| Inmarsat-B S N A C (nac) | 1000p | 1 |
| Inmarsat-M Atl East H S D (nna) | 400p | 1 |
| Inmarsat-M Atl West (nma) | 400p | 1 |
| Inmarsat-M Atl West H S D (nna) | 400p | 1 |
| Inmarsat-M I Ocean H S D (nmo) | 400p | 1 |
| Inmarsat-M Indian Ocean (nmo) | 400p | 1 |
| Inmarsat-Mini Atl West (nna) | 400p | 1 |
| Inmarsat-Mini Indian Ocean (nno) | 400p | 1 |
| Inmarsat-Mini S N A C (nac) | 1000p | 1 |
| Iran (irn) | 70p | 1 |
| Iran Mobile (irnm) | 106p | 1 |
| Iraq (irq) | 70p | 1 |
| Iraq Mobile (irqm) | 106p | 1 |
| Iridium 8816 (i816) | 306p | 1 |
| Iridium 8817 (i817) | 306p | 1 |
| Israel (I S D N) (iisr) | 89p | 1 |
| Israel (isr) | 19p | 1 |
| Israel Mobile (isrm) | 46p | 1 |
| Italy (ita) | 19p | 2 |
| Italy Mobile (itam) | 19p | 2 |
| Jamaica (jam) | 20p | 1 |
| Jamaica Mobile (jamm) | 56p | 1 |
| Japan (jap) | 19p | 1 |
| Japan Mobile (japm) | 44p | 1 |
| Jordan (jor) | 65p | 1 |
| Jordan Mobile (jorm) | 101p | 1 |
| Kazakhstan (kaz) | 55p | 1 |
| Kazakhstan Mobile (kazm) | 91p | 1 |
| Kenya (ken) | 60p | 1 |
| Kenya Mobile (kenm) | 96p | 1 |
| Kiribati (kir) | 82p | 1 |
| Kuwait (kuw) | 63p | 1 |
| Kuwait Mobile (kuwm) | 99p | 1 |
| Kyrgyzstan (kyr) | 56p | 1 |
| Kyrgyzstan Mobile (kyrm) | 92p | 1 |
| Laos (laos) | 81p | 1 |
| Laos Mobile (laosm) | 117p | 1 |
| Latvia (lat) | 19p | 2 |
| Latvia Mobile (latm) | 19p | 2 |
| Lebanon (leb) | 60p | 1 |
| Lebanon Mobile (lebm) | 96p | 1 |
| Lesotho (les) | 62p | 1 |
| Lesotho Mobile (lesm) | 98p | 1 |
| Liberia (lbr) | 61p | 1 |
| Liberia Mobile (lbrm) | 97p | 1 |
| Libya (lby) | 35p | 1 |
| Libya Mobile (lbym) | 71p | 1 |
| Liechtenstein (I S D N) (ilie) | 49p | 1 |
| Liechtenstein (lie) | 19p | 2 |
| Liechtenstein Mobile (liem) | 19p | 2 |
| Liechtenstein Premium Rate (liep) | 52p | 1 |
| Lithuania (lit) | 19p | 2 |
| Lithuania Mobile (litm) | 19p | 2 |
| Luxembourg (lux) | 19p | 2 |
| Luxembourg Mobile (luxm) | 19p | 2 |
| Macau (mca) | 56p | 1 |
| Macau Mobile (mcam) | 92p | 1 |
| Macedonia (mac) | 35p | 1 |
| Macedonia Mobile (macm) | 71p | 1 |
| Madagascar (mad) | 65p | 1 |
| Madagascar Mobile (madm) | 101p | 1 |
| Madeira (mda) | 19p | 2 |
| Malawi (mlw) | 50p | 1 |
| Malawi Mobile (mlwm) | 86p | 1 |
| Malaysia (I S D N) (imly) | 122p | 1 |
| Malaysia (mly) | 20p | 1 |
| Malaysia Mobile (mlym) | 56p | 1 |
| Maldives (mld) | 75p | 1 |
| Maldives Mobile (mldm) | 111p | 1 |
| Mali (mal) | 75p | 1 |
| Mali Mobile (malm) | 111p | 1 |
| Malta (mlt) | 19p | 2 |
| Malta Mobile (mltm) | 19p | 2 |
| Marshall Islands (mar) | 63p | 1 |
| Martinique (mrt) | 19p | 2 |
| Martinique Mobile (mrtm) | 19p | 2 |
| Mauritania (maa) | 68p | 1 |
| Mauritania Mobile (maam) | 104p | 1 |
| Mauritius (mas) | 60p | 1 |
| Mauritius Mobile (masm) | 96p | 1 |
| Mayotte (may) | 19p | 2 |
| Mayotte Mobile (maym) | 19p | 2 |
| Mexico (mex) | 20p | 1 |
| Mexico Mobile (mexm) | 56p | 1 |
| Micronesia (mic) | 75p | 1 |
| Moldova (mol) | 48p | 1 |
| Moldova Mobile (molm) | 84p | 1 |
| Monaco (mon) | 19p | 1 |
| Monaco Mobile (monm) | 52p | 1 |
| Mongolia (mng) | 75p | 1 |
| Mongolia Mobile (mngm) | 111p | 1 |
| Montenegro (mtg) | 35p | 1 |
| Montenegro Mobile (mtgm) | 71p | 1 |
| Montserrat (mnt) | 52p | 1 |
| Montserrat Mobile (mntm) | 88p | 1 |
| Morocco (mor) | 32p | 1 |
| Morocco Mobile (morm) | 68p | 1 |
| Mozambique (moz) | 65p | 1 |
| Mozambique Mobile (mozm) | 101p | 1 |
| Myanmar (mya) | 98p | 1 |
| Myanmar Mobile (myam) | 134p | 1 |
| Namibia (nam) | 62p | 1 |
| Namibia Mobile (namm) | 98p | 1 |
| Nauru (nar) | 65p | 1 |
| Nepal (nep) | 20p | 1 |
| Nepal Mobile (nepm) | 56p | 1 |
| Netherlands (nl) | 19p | 2 |
| Netherlands Mobile (nlmo) | 19p | 2 |
| Netherlands Premium Rate (nlp) | 43p | 1 |
| New Caledonia (nc) | 59p | 1 |
| New Caledonia Mobile (ncmo) | 95p | 1 |
| New Zealand (I S D N) (nz) | 19p | 1 |
| New Zealand (nz) | 19p | 1 |
| New Zealand Mobile (nzmo) | 46p | 1 |
| Nicaragua (nic) | 60p | 1 |
| Nicaragua Mobile (nicm) | 86p | 1 |
| Niger (nig) | 60p | 1 |
| Niger Mobile (nigm) | 86p | 1 |
| Nigeria (ngr) | 62p | 1 |
| Nigeria Mobile (ngrm) | 98p | 1 |
| Niue (niue) | 93p | 1 |
| Norfolk Island (nfki) | 61p | 1 |
| North Korea (krn) | 70p | 1 |
| Northern Mariana Islands (nmar) | 58p | 1 |
| Norway (I S D N) (inor) | 19p | 2 |
| Norway (nor) | 19p | 2 |
| Norway Mobile (norm) | 19p | 2 |
| Oman (omn) | 65p | 1 |
| Oman Mobile (omnm) | 101p | 1 |
| Pakistan (pak) | 20p | 1 |
| Pakistan Mobile (pakm) | 56p | 1 |
| Palau (pal) | 70p | 1 |
| Palestine (pls) | 30p | 1 |
| Palestine Mobile (plsm) | 66p | 1 |
| Panama (pan) | 59p | 1 |
| Panama Mobile (panm) | 95p | 1 |
| Papua New Guinea (png) | 47p | 1 |
| Papua New Guinea Mobile (pngm) | 83p | 1 |
| Paraguay (par) | 62p | 1 |
| Paraguay Mobile (parm) | 98p | 1 |
| Peru (per) | 40p | 1 |
| Philippines (phi) | 30p | 1 |
| Philippines Mobile (phim) | 66p | 1 |
| Philippines Premium Rate (phip) | 71p | 1 |
| Poland (I S D N) (ipol) | 19p | 2 |
| Poland (pol) | 19p | 2 |
| Poland Mobile (polm) | 19p | 2 |
| Portugal (por) | 19p | 2 |
| Portugal Mobile (porm) | 19p | 2 |
| Puerto Rico (pr) | 19p | 1 |
| Qatar (qat) | 60p | 1 |
| Qatar Mobile (qatm) | 96p | 1 |
| Reunion (reu) | 19p | 2 |
| Reunion Mobile (reum) | 19p | 2 |
| Romania (rom) | 19p | 2 |
| Romania Mobile (romm) | 19p | 2 |
| Russia (rus) | 25p | 1 |
| Russia Mobile (rusm) | 61p | 1 |
| Rwanda (rw) | 75p | 1 |
| Rwanda Mobile (rwmo) | 111p | 1 |
| San Marino (sm) | 19p | 2 |
| Sao Tome & Principe (stp) | 88p | 1 |
| Sao Tome And Principe Mobile (stpm) | 124p | 1 |
| Saudi Arabia (sau) | 55p | 1 |
| Saudi Arabia Mobile (saum) | 55p | 1 |
| Senegal (sen) | 85p | 1 |
| Senegal Mobile (senm) | 121p | 1 |
| Serbia (ser) | 32p | 1 |
| Serbia Mobile (serm) | 68p | 1 |
| Seychelles (sey) | 83p | 1 |
| Seychelles Mobile (seym) | 119p | 1 |
| Sierra Leone (sl) | 75p | 1 |
| Sierra Leone Mobile (slmo) | 75p | 1 |
| Singapore (sin) | 19p | 1 |
| Singapore Mobile (sinm) | 52p | 1 |
| Sint Maarten (stm) | 19p | 2 |
| Slovak Republic Mobile (slvm) | 19p | 2 |
| Slovakia (slv) | 19p | 2 |
| Slovenia (slo) | 19p | 2 |
| Slovenia Mobile (slom) | 19p | 2 |
| Solomon Islands (sol) | 63p | 1 |
| Somalia (som) | 76p | 1 |
| Somalia Mobile (somm) | 112p | 1 |
| South Africa (sa) | 25p | 1 |
| South Africa Mobile (samo) | 61p | 1 |
| South Korea (krs) | 25p | 1 |
| South Korea Mobile (krsm) | 61p | 1 |
| Spain (spa) | 19p | 2 |
| Spain Balearics (spab) | 19p | 2 |
| Spain Mobile (spam) | 19p | 2 |
| Sri Lanka (sri) | 65p | 1 |
| Sri Lanka Mobile (srim) | 101p | 1 |
| St Helena (sth) | 75p | 1 |
| St Kitts & Nevis (skn) | 49p | 1 |
| St Kitts & Nevis Mobile (sknm) | 85p | 1 |
| St Lucia (slc) | 20p | 1 |
| St Lucia Mobile (slcm) | 56p | 1 |
| St Pierre & Miquelon (spm) | 34p | 1 |
| St Pierre & Miquelon Mobile (spmm) | 70p | 1 |
| St Vincent & Grenadines (svg) | 53p | 1 |
| St Vincent & Grenadines Mobile (svgm) | 89p | 1 |
| Sudan (sud) | 45p | 1 |
| Sudan Mobile (sudm) | 81p | 1 |
| Suriname (sur) | 78p | 1 |
| Suriname Mobile (surm) | 114p | 1 |
| Swaziland (swa) | 54p | 1 |
| Swaziland Mobile (swam) | 90p | 1 |
| Sweden (swd) | 19p | 2 |
| Sweden Mobile (swdm) | 19p | 2 |
| Switzerland (swz) | 19p | 1 |
| Switzerland Geneva (swz) | 19p | 1 |
| Switzerland Mobile (swzm) | 44p | 1 |
| Syria (syr) | 60p | 1 |
| Syria Mobile (syrm) | 96p | 1 |
| Taiwan (I S D N) (itai) | 178p | 1 |
| Taiwan (tai) | 20p | 1 |
| Taiwan Mobile (taim) | 56p | 1 |
| Tajikistan (taj) | 55p | 1 |
| Tajikistan Mobile (tajm) | 91p | 1 |
| Tanzania (tan) | 60p | 1 |
| Tanzania Mobile (tanm) | 96p | 1 |
| Thailand (tha) | 35p | 1 |
| Thailand Mobile (tham) | 71p | 1 |
| Thuraya Satellite Call (thu) | 400p | 1 |
| Togo (tog) | 81p | 1 |
| Togo Mobile (togm) | 117p | 1 |
| Tokelau (tok) | 82p | 1 |
| Tonga (tng) | 82p | 1 |
| Tonga Mobile (tngm) | 118p | 1 |
| Trinidad & Tobago (tt) | 20p | 1 |
| Trinidad & Tobago Mobile (ttmo) | 56p | 1 |
| Tunisia (tun) | 35p | 1 |
| Tunisia Mobile (tunm) | 71p | 1 |
| Turkey (I S D N) (itrk) | 20p | 1 |
| Turkey (trk) | 20p | 1 |
| Turkey Mobile (trkm) | 56p | 1 |
| Turkmenistan (tur) | 61p | 1 |
| Turkmenistan Mobile (tur) | 61p | 1 |
| Turks & Caicos Islands (tc) | 51p | 1 |
| Turks & Caicos Islands Mobile (tcmo) | 87p | 1 |
| Tuvalu (tuv) | 85p | 1 |
| Tuvalu Mobile (tuvm) | 121p | 1 |
| U S A (usa) | 19p | 1 |
| U S A - (I S D N) (usa) | 19p | 1 |
| U S A Tollfree (usa) | 19p | 1 |
| U S Virgin Islands (usvi) | 19p | 1 |
| Uganda (uga) | 45p | 1 |
| Uganda Mobile (ugam) | 81p | 1 |
| Ukraine (ukr) | 45p | 1 |
| Ukraine Mobile (ukrm) | 81p | 1 |
| United Arab Emirates (uae) | 45p | 1 |
| United Arab Emirates Mobile (uaem) | 81p | 1 |
| Uruguay (uru) | 55p | 1 |
| Uruguay Mobile (urum) | 91p | 1 |
| Uzbekistan (uzb) | 57p | 1 |
| Uzbekistan Mobile (uzbm) | 93p | 1 |
| Vanuatu (van) | 69p | 1 |
| Vanuatu Mobile (vanm) | 105p | 1 |
| Vanuatu Premium Rate (vanp) | 105p | 1 |
| Vatican City (vat) | 19p | 2 |
| Venezuela (ven) | 20p | 1 |
| Venezuela Mobile (venm) | 20p | 1 |
| Vietnam (vie) | 85p | 1 |
| Vietnam Mobile (viem) | 85p | 1 |
| Virgin Islands (U K) (bvi) | 19p | 1 |
| Virgin Islands (U K) Mobile (bvim) | 19p | 1 |
| Wallis & Futuna (wf) | 52p | 1 |
| Western Samoa (wsam) | 75p | 1 |
| Western Samoa Mobile (wsamm) | 111p | 1 |
| Yemen (yem) | 74p | 1 |
| Yemen Mobile (yemm) | 110p | 1 |
| Zambia (zam) | 55p | 1 |
| Zambia Mobile (zamm) | 55p | 1 |
| Zimbabwe (zim) | 45p | 1 |
| Zimbabwe Mobile (zimm) | 45p | 1 |
| Other | ||
| Dial 159 to stop fraud (159) (free) | 0p | 4 |
| Call Minder Return Call (free) | 0p | 4 |
| Call Return (free) | 0p | 4 |
| Cli Retrieval Erase (free) | 0p | 4 |
| Dial 159 to stop fraud (free) | 0p | 4 |
| Reminder Call (ssrc) | 40p | 3 |
| Ringback When Free (ssrb) | 40p | 3 |
| Local rated | ||
| (btloc) | 1p | 1 |
| National rated | ||
| (btnat) | 1p | 1 |
| Channel Isles | ||
| Guernsey (isles) | 19p | 1 |
| Isle Of Man (isles) | 19p | 1 |
| Jersey (isles) | 19p | 1 |
| Operator/emergency | ||
| Premium Rate (101) (free) | 0p | 4 |
| Emergency Service (111) (free) | 0p | 4 |
| Emergency Service (112) (free) | 0p | 4 |
| Emergency Service (119) (free) | 0p | 4 |
| Emergency Call (999) (free) | 0p | 4 |
| Emergency Call (999) (free) | 0p | 4 |
| Emergency Call (free) | 0p | 4 |
| Emergency Service (free) | 0p | 4 |
| Operator Services (free) | 0p | 4 |
| Directory services | ||
| Visually Impaired Dq (195) (free) | 0p | 4 |
| Inmarsat-M H S D (nmo) | 400p | 1 |
| Inmarsat-M S N A C (nac) | 1000p | 1 |
| Free calls | ||
| Voice Text Service (18000) (free) | 0p | 4 |
| Voice Text Service (18001) (free) | 0p | 4 |
| Voice Text Service (18001080) (free) | 0p | 4 |
| Voice Text Service (18002) (free) | 0p | 4 |
| Voice Text Service (18002080) (free) | 0p | 4 |
| (free) | 0p | 4 |
| Free Phone (free) | 0p | 4 |
| International Freephone (free) | 0p | 4 |
| Customer services | ||
| Customer Service (cust) | 1p | 1 |
| Customer Service Fax (cust) | 1p | 1 |
| Technical Support (cust) | 1p | 1 |
| Special rate 08 | ||
| Voice Text Service (180020800) (free) | 0p | 4 |
| Voice Text Service (180020808) (free) | 0p | 4 |
| Specialised services | ||
| Power Cut Helpline (105) (free) | 0p | 4 |
| Specialised Services (116) (free) | 0p | 4 |
| 05 Specialised Services (g06) | 5p | 1 |
| 05 Specialised Services (g21) | 5p | 1 |
| Voice Text Service (free) | 0p | 4 |
| Speaking clock | ||
| Speaking Clock (123) (time) | 49p | 3 |
| Reverse charge | ||
| Reverse Charge Call (rev) | 559p | 5 |
| National ISDN | ||
| National (I S D N) (f) | 30p | 1 |
| Call times - All calls are charged at the same rate 24hrs a day every day of the year | ||
| 1 | Charged in 60 second units. Minimum call duration of 60 seconds. 10p call setup charge. Calls rounded up to next 1p. | |
| 2 | Charged in 60 second units. Minimum call duration of 60 seconds. Calls rounded up to next 1p. | |
| 3 | Minimum call charge of 4p. Charged in 1 second units. Minimum call duration of 1 seconds. Calls rounded up to next 1p. | |
| 4 | Charged in 1 second units. Minimum call duration of 1 seconds. Calls not rounded and calcualated to 1/10p. | |
| 5 | Charged in 60 second units. Minimum call duration of 60 seconds. 333.33p call setup charge. Calls rounded up to next 1p. | |
Version: 01.01.2021